Golang Job: L3 System Analyst

Job added on

Company

VDart, Inc.

Location

Plano, TX - United States of America

Job type

Full-Time

Golang Job Details

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: ;/p>

L3 System Analyst

Plano, TX

Long Term Contract

Responsibilities:

L3 Support:

  • Triage and resolve tickets related to IoT and Multimedia Systems.
  • Use programming knowledge for efficient issue resolution (SQL queries, data analysis with CSV, JSON, XLS, and log analysis).
  • Collaborate with internal engineering teams and external suppliers for comprehensive issue resolution.

Automation and Runbook Management:

  • Design, implement, and maintain automated runbooks and troubleshooting steps.
  • Leverage AI for support operations, ensuring efficiency and proactive management.

Regional Support:

  • Provide support across North America, Canada, Mexico, Puerto Rico, and Australia.
  • Understand regional variations and coordinate with local teams for seamless support services.

Performance Monitoring:

  • Monitor the performance of IoT devices, Multimedia Systems, mobile apps, and backend services.
  • Identify and resolve performance issues promptly.
  • Utilize observability platforms like Datadog, AppDynamics, and Dynatrace.

Scalability and Flexibility:

  • Design and implement strategies for scalability.
  • Provide expertise in scaling similar systems based on past experiences.

Collaboration and Communication:

  • Facilitate communication between internal teams, 3rd-party suppliers, and regional support.
  • Maintain open communication lines during incidents and outages.

Reporting and Metrics:

  • Create regular reports on ticket trends, incident management performance, outage statistics, and KPIs.
  • Integrate reporting tools with systems like JIRA or Service Now.

Technical Expertise:

  • Apply domain knowledge of the automotive industry.
  • Demonstrate troubleshooting, triaging, and issue simulation skills.
  • Conduct Root Cause Analysis (RCA) for incidents and outages.

Security and Integration:

  • Possess knowledge of authentication, authorization, encryption, and integration patterns.
  • Understand event-driven systems, APIs, microservices, web apps, mobile apps, IoT, firmware, and hardware.

Knowledge Base and Standard Operating Procedures:

  • Utilize and maintain the Knowledge Base (KEDB).
  • Establish and adhere to standard operating procedures.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in providing L3 support for IoT and Multimedia Systems.
  • Proficiency in programming (Java, Golang, Nodejs, React, Flutter, Python, etc), SQL queries, and data analysis.
  • Experience with observability platforms (Datadog, AppDynamics, Dynatrace) and AIOps solutions.
  • Domain knowledge of the automotive industry and prior automotive experience.
  • Strong troubleshooting, triaging, and issue simulation skills.
  • Knowledge of RCA, authentication, authorization, encryption, and integration patterns.
  • Understanding of event-driven systems, APIs, microservices, web apps, mobile apps, IoT, firmware, hardware, etc.
  • Experience in using and maintaining the Knowledge Base (KEDB).
  • Established experience in creating and adhering to standard operating procedures.
  • Excellent communication skills for effective collaboration and reporting.
  • Proactive approach to continuous improvement and enhancing support processes

Key Skill: Java, Golang, NodeJS, Datadog, AppDynamics, APIs, Microservices, Mobile Apps, Spring Boot, Hibernates, SQL Queries.

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.

We are Equal Employment Opportunity Employer.

VDart Inc

Alpharetta, GA

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