Golang Job: L3 System Analyst

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VDart, Inc.


Plano, TX - United States of America

Job type


Golang Job Details

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: ;/p>

L3 System Analyst

Plano, TX

Long Term Contract


L3 Support:

  • Triage and resolve tickets related to IoT and Multimedia Systems.
  • Use programming knowledge for efficient issue resolution (SQL queries, data analysis with CSV, JSON, XLS, and log analysis).
  • Collaborate with internal engineering teams and external suppliers for comprehensive issue resolution.

Automation and Runbook Management:

  • Design, implement, and maintain automated runbooks and troubleshooting steps.
  • Leverage AI for support operations, ensuring efficiency and proactive management.

Regional Support:

  • Provide support across North America, Canada, Mexico, Puerto Rico, and Australia.
  • Understand regional variations and coordinate with local teams for seamless support services.

Performance Monitoring:

  • Monitor the performance of IoT devices, Multimedia Systems, mobile apps, and backend services.
  • Identify and resolve performance issues promptly.
  • Utilize observability platforms like Datadog, AppDynamics, and Dynatrace.

Scalability and Flexibility:

  • Design and implement strategies for scalability.
  • Provide expertise in scaling similar systems based on past experiences.

Collaboration and Communication:

  • Facilitate communication between internal teams, 3rd-party suppliers, and regional support.
  • Maintain open communication lines during incidents and outages.

Reporting and Metrics:

  • Create regular reports on ticket trends, incident management performance, outage statistics, and KPIs.
  • Integrate reporting tools with systems like JIRA or Service Now.

Technical Expertise:

  • Apply domain knowledge of the automotive industry.
  • Demonstrate troubleshooting, triaging, and issue simulation skills.
  • Conduct Root Cause Analysis (RCA) for incidents and outages.

Security and Integration:

  • Possess knowledge of authentication, authorization, encryption, and integration patterns.
  • Understand event-driven systems, APIs, microservices, web apps, mobile apps, IoT, firmware, and hardware.

Knowledge Base and Standard Operating Procedures:

  • Utilize and maintain the Knowledge Base (KEDB).
  • Establish and adhere to standard operating procedures.


  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in providing L3 support for IoT and Multimedia Systems.
  • Proficiency in programming (Java, Golang, Nodejs, React, Flutter, Python, etc), SQL queries, and data analysis.
  • Experience with observability platforms (Datadog, AppDynamics, Dynatrace) and AIOps solutions.
  • Domain knowledge of the automotive industry and prior automotive experience.
  • Strong troubleshooting, triaging, and issue simulation skills.
  • Knowledge of RCA, authentication, authorization, encryption, and integration patterns.
  • Understanding of event-driven systems, APIs, microservices, web apps, mobile apps, IoT, firmware, hardware, etc.
  • Experience in using and maintaining the Knowledge Base (KEDB).
  • Established experience in creating and adhering to standard operating procedures.
  • Excellent communication skills for effective collaboration and reporting.
  • Proactive approach to continuous improvement and enhancing support processes

Key Skill: Java, Golang, NodeJS, Datadog, AppDynamics, APIs, Microservices, Mobile Apps, Spring Boot, Hibernates, SQL Queries.

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.

We are Equal Employment Opportunity Employer.

VDart Inc

Alpharetta, GA

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