Golang Job: Service Delivery Manager, Infrastructure Engineeri

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

EOS IT Solutions is looking for a Service Delivery Manager to lead and expand one of our existing managed services infrastructure engineering teams supporting collaboration technologies.

The ideal candidate is a highly motivated self-starter with exceptional people skills, ideally technical background and experience leading operations or engineering teams. The Service Delivery Manager will lead a team of talented engineers, who are ready to solve challenges and provide support. The environment is fast paced and dynamic, with a robust workload featuring supportive team members to navigate challenges in a collaborative environment.

WHAT YOU'LL DO:

Clients

• Define the scope of the service and establish clear expectations
• Maintain positive relationships with internal clients by continuously improving service quality and efficiency
• Ensure client satisfaction with the service through management of SLAs and proactively working with them to resolve any issues
• Display ownership of client issue resolution and escalation management

Business

• Oversee day-to-day operations and service-related activities
• Lead and optimize the application onboarding process, maintaining strong relationships with various business and technical teams
• Lead business growth: roadmap planning, service reviews, and long-term strategy
• Examine areas for service improvement and potential for expansion
• Oversee, plan monitor SLA of 'on call' rotations

Team

• Lead multifunctional and diverse operations and engineering teams for a regional team, coordinating successfully with the teams in other regions
• Improve and develop current and new processes to drive team efficiency
• Identify areas for automation and future engineering projects
• Manage individual career development, assist with defining growth goals, and conduct bi-annual performance evaluation
• Participate in hiring and training

WHAT YOU NEED TO SUCCEED:

No Australian experience required

• 5+ years of experience leading engineering and operation teams
• 2+ years of systems automation experience in either Python, Bash, Chef, and/or Ansible within a primarily GNU/Linux devops environment
• 2+ years of programming experience in PHP and either C, C++, Java, JavaScript, GoLang, Ruby, or Rust
• Excellent interpersonal skills, including relationship building with diverse, global, and cross-functional teams
• Track record of successful delivery of technical projects and service for clients or other stakeholders
• Demonstrates technical skills and knowledge - programming, SQL, application support, incident management and solving, etc.
• Strong analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure
• Proactive with the ability to lead and execute on multiple projects simultaneously
• Resourceful, results oriented with the ability to get things done and overcome obstacles
• Works independently with little supervision yet integrate well into new teams and able to work with ambiguity and evolving scope
• Adapts quickly to learn new skills and technologies

Preferred Qualifications:

• Background in Service Operations, Service Transition or related
• Entrepreneurial spirit is highly valued – Service Delivery Manager will be working with ambiguity and essentially shaping the future of the service
• Experience working with teams spanning multiple locations and time zones.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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