- Monitor, Debug technical platform services and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Excellent problem-solving and communication skills
- Troubleshoot and configure software and hardware
- Assume shift responsibilities in a 24*7 monitoring environment
- Reduce toil by automating repeated jobs/tasks using scripting (shell/python/rundeck)
- Ability to create alerts using APM and Centralized logging and Metrics tools with help of L2 and L3 teams
- Meet SLAs like response and resolution times by partnering within L2 and L3 Support organizations
- Coordinate with DevOps teams for deployments and related issues
- Coordinate with Dev teams on KT of new features and write required SOPs and update them time to time.
- The position is based in Hyderabad and requires working from the office.
- 2+ years of technical support experience
- Customer service oriented with strong written and verbal and troubleshooting skills
- Basic knowledge of Linux commands and shell scripting
- Basic understanding of applications on Docker and Kubernetes clusters
- Automation experience using any of Linux/Ansible/Puppet/Chef
- Good to have experience with cloud applications (AWS)
- Ability to query database using SQL
- Using JIRA tools for tracking tickets and familiarity with remote desktop applications and help desk software Zendesk is an added advantage
- Good to have exposure to APMs like AppDynamics/Dynatrace/Newrelic/Datadog/others
- Good to have experience in debugging with centralized logging tools like Splunk/ELK etc.
- Good to have experience in Metrics monitoring with Prometheus and Grafana
- Good to have experience with any programming language like Java, Golang etc.
Company
Location
Hyderābād - India
Job type
Full-Time
Golang Job Details
Prod support L1:
The ideal candidate will be responsible for configuring and troubleshooting our platform in production, to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment where most applications are built on Java, will also make you an ideal candidate.
Candidate must be willing to work in shifts.
Responsibilities
Skills
The position is based in Hyderabad and requires working from the office. Those seeking work-from-home(WFH) roles need not apply.
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