Golang Job: Client Support Engineer

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Job Skills

Company

Akoya

Location

Boston, MA - United States of America

Job type

Full-Time

Golang Job Details

Meet the future

Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal financial data to third-party financial apps. If you are inspired and fascinated by innovative technology that solves complex, real-world problems, then join us as we transform how financial data is accessed and shared. Akoya offers a highly collaborative, fast-paced, and fun working environment and our team is comprised of diverse, creative, and driven professionals with expertise in the banking, securities, fintech, and data aggregation industries. We are an equal opportunity employer. Come join us and be part of this exciting journey – check out www.akoya.com for more information!

The Role

We are seeking a Client Support Engineer to provide technical support to our Operations Support team throughout all phases of engagement with the Akoya Data Access Network.

  • Serve as first line support engaging with Akoya clients, conducting initial triage and trouble-shooting
  • Handle escalated technical support issues as needed
  • Quarterback support issues, serving as the point of contact when escalating issues internally and working with internal stakeholders
  • When remediation is required, work with product development team to clearly communicate detailed technical requirements
  • Act as a subject matter expert on Akoya's developer portal, documentation, data mapping and use cases
  • Interface with customer technical teams to:
    • Gather and assess problems, conduct joint remediation and escalation pathing
    • Address customer's questions in a comprehensive manner to ensure customer satisfaction and understanding of the Akoya DAN
    • Communicate effectively, clearly and comprehensively with clients

Qualifications:

Not all applicants will have skills that match a job description exactly. Akoya values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or has not followed a traditional path, do not let that stop you from considering Akoya. We are always looking for people who will bring something new to the table!

Required Experience/skills

  • Bachelor's degree in computer science, engineering, or equivalent professional experience
  • Proficiency in Java with exposure and use of JavaScript (NodeJS), Python, Golang
  • Must have strong technical troubleshooting and problem-solving skills
  • Must have knowledge of Restful JSON APIs. You will be responsible for debugging integration issues with Clients
  • Must have hands-on experience with Delegated Authorization Frameworks (OAuth, OIDC, SAML) and exposure setting up SSO
  • Knowledge of how networking concepts (DNS, proxies, firewalls, CDNs, etc.)
  • Proficient in use of CSS, browser compatibility, and pre- and post-processors
  • Learning and adopting new concepts and technologies quickly and implement them effectively

Preferred Experience/skills

  • Cloud technology experience, preferably AWS – a plus
  • Experience working in a fintech environment – a plus

Open to Remote Work

Able to support an on-call rotation

Akoya is an equal opportunity employer.

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